Privacy Policy

PRIVACY POLICY STATEMENT

1.     About:

Vezbox is one of India’s fastest growing online grocery stores owned by the Bluestork Technologies Private Limited (BTPL), a Company duly registered and incorporated under the Companies Act, 2013 having its registered office located at 155 Faridpur KASGANJ Etah Uttar Pradesh 207123, India. (Hereinafter interchangeably referred to as the “Company”, “Us”, “We”, “Our”).

Vezbox offers a wide variety of products across various categories like fruits, vegetables, and dairy food items. It is a one stop solution, where you will find everything you desire to fulfill your basic grocery needs, right from Fresh Fruits and Vegetables to Dairy Products – we have it all!

Now you need not stand in long queues at the billing counter of any departmental store as Vezbox is here to save your time and make your choice of food, delivered to you at your doorstep with the click of a button!

Download the Vezbox app today, register yourself with us by making your User Account following simple easy steps and proceed with choosing any item from a wide range of products across different categories of food products, exclusively handpicked to help you find the best quality available at the lowest prices. Select a time slot for delivery and your order will be delivered right at your doorstep hassle free. Vezbox App can be downloaded from the Play Store and the Users may also visit our website (www.vezbox.com) for further information as to the Terms of Use and Privacy Policy.

2.     Privacy Policy Statement

Maintaining the privacy of our Users’ personal data and sensitive information is of paramount significance to us at Vezbox. In proper discharge of our services, we may collect some personal data from you while you visit our website (www.vezbox.com) or download our app Vezbox from the Play Store (collectively called the “Marketplace”).

This Privacy Policy contains all the necessary information relating to how we collect, store, process and use the personal data and other sensitive information provided by you while registering to avail our services at the Marketplace.

By accessing the Marketplace, you agree to be bound by the terms and conditions of this Privacy Policy which is also incorporated in the Terms and Conditions available on our website (www.vezbox.com). It you do not agree to be bound by the same, please do not further use or access the Marketplace.

This Privacy Policy does not require any physical, electronic or digital signature. Kindly read the terms and conditions mentioned in this Privacy Policy carefully. By using the Marketplace, you expressly or impliedly signify that you have read, understood and thereby agree and consent to be bound by the terms and conditions of this Privacy Policy. If you wish to disagree with part or whole of this Privacy Policy, please stop accessing the Marketplace immediately. For any further grievances, you may reach us directly at support@vezbox.com.

This Privacy Policy governs the collection, usage and disclosure of any sensitive or personal data provided by you, the User to BTPL on its Marketplace including but not limited to its website, web application and/ or any other associated product or service relating to us.

By providing us your Information or by making use of the Marketplace, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by BTPL as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

BTPL and its subsidiaries and affiliates and Associate Companies (individually and/ or collectively, "BTPL") is/are concerned about the privacy of the data and information of users (including sellers and buyers/customers whether registered or non-registered) accessing, offering, selling or purchasing products or services on the Marketplace or otherwise doing business with us. 

This Privacy Policy is a contract between You and the respective BTPL entity whose Marketplace Vezbox You use or access or You otherwise deal with. This Privacy Policy shall be read together with the respective Terms Of Use or other Terms And Condition of the respective BTPL entity and its respective Website or nature of business of the Website.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. 

By mere use of the Website/App, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms and Conditions.

3.     This Privacy Policy is an Electronic Record in the form of an Electronic Contract which is published here in pursuance of:

3.1.  Section 43A of the Information Technology Act, 2000;

3.2.  Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”);

3.3.  Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011; and

3.4.  Any other Rules and Provisions pertaining to Electronic Documents and/or Records in various laws as amended from time to time in force within the territorial jurisdiction of the Indian Republic.

4.     Definitions

4.1.  Company- in the entire Privacy Policy, wherever the word “Company” is used, refers to Bluestork Technologies Private Limited (BTPL) including but not limited to, its business associates, affiliates, its successors and legal representatives. Further, The terms "We" / "Us" / "Our" individually and collectively refer to BTPL and/or Vezbox

4.2.  User – the terms "You" /"Your" / "Yourself" refer to the users including sellers and buyers/customers whether registered or non-registered.

4.3.  Personal data and/or Sensitive  information.— Sensitive personal data or information of a person means such personal information which consists of information relating to;— (i) password; (ii) financial information such as Bank account or credit card or debit card or other payment instrument details ; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) Biometric information; (vii) any detail relating to the above clauses as provided to body corporate for providing service; and (viii) any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise:

provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this privacy policy statement.

4.4.  Vendor : Name; Email; Mobile Number; Registered Address; Shop Name and shop profile image; GST (if you have); TAN (if you have); PAN; Signature; Bank Details (bank name, account number, IFSC code); Cancelled cheque; Address Proof; Identity proof

4.5.  Customer/End-user: Name, email, mobile number and address

5.     Collection of Personally Identifiable Information and other Information

When you use our Marketplace, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Marketplace to make your experience safer and easier.

More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Marketplace without telling us who you are or revealing any personal information about yourself. Once you give us your personal information by signing up and registering a new account with us, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Marketplace.

However, we may automatically track certain information about you based upon your behavior on our Marketplace. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information may include the URL that you just came from (whether this URL is on our Marketplace or not), which URL you will next go to (whether this URL is on our Marketplace or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" on certain pages of the Marketplace to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Marketplace and you may be required to re- enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Marketplace that are placed by third parties. We do not control the use of cookies by third parties. If you choose to buy on the Marketplace, we collect information about your buying behaviour.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Marketplace, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Marketplace without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

 

6.    Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Marketplace.

We identify and use your IP address to help diagnose problems with our server, and to administer our Marketplace. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Marketplace, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies

A “cookie” is a small piece of information stored by a web server or a web browser so it can later read back from that browser. Cookies are useful for enabling the browser to remember the information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

You hereby represent to BTPL that:

6.1.  The Information you provide to BTPL from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such Information to BTPL.

6.2.  Your providing the Information to BTPL and BTPL's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.

6.3.  BTPL and each of BTPL entities officers, directors, contractors or agents shall not be responsible for the authenticity of the Information that You or any other user provide to BTPL. You shall indemnify and hold harmless BTPL and each of BTPL entities officers, directors, contracts or agents and any third party relying on the Information provided by You in the event You are in breach of this Privacy Policy including this provision and the immediately preceding provision above.

6.4.  Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.

7.    Sharing of personal information

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

8.    Links to Other Sites

Our Marketplace links to other Marketplaces that may collect personally identifiable information about you. BTPL is not responsible for the privacy practices or the content of those linked Marketplaces.

9.    Security Precautions

Our Marketplace has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

10. Consent

By using the Marketplace and/ or by providing your information, you consent to the collection and use of the information you disclose on the Marketplace in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

11.        Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Aman Gangwar

Email: aman.gangwar007@yahoo.com

Mobile: 8375863879

Company Email: support@vezbox.com